Privacy Policy

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FUT Depot Privacy Policy
Last updated: June 5, 2025

Welcome to FUT Depot. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit fut-depot.com (the “Site”) or purchase our services (“Services”).

When you interact with our Site or Services, you may voluntarily provide:

• Contact Information: Name, email address, phone number (for session scheduling, support, or marketing).
   
• Account Credentials: Temporary login credentials or screen-share access details for your EA FC 25 account (only when you book an in-account trading or SBC service).
   
• Payment Information: Although we do not store your full payment details, we collect transactional data necessary to fulfill orders (e.g., last four digits of card, billing address). Sensitive card data (full credit/debit number, CVV) is processed securely by our payment processor, Stripe.
   
• Survey & Feedback Responses: If you participate in surveys, provide testimonials, or request refunds, we may collect any information you choose to share in those contexts.
   

When you visit our Site, we may automatically collect:

• Device & Usage Data: IP address, browser type and version, operating system, device identifiers, and pages viewed.
   
• Analytics & Cookies: Information about how you interact with our Site, which pages you visit, links clicked, and the amount of time spent on each page. We use cookies and similar tracking technologies to collect this data.
   

We use the data we collect for the following purposes:

1. Service Delivery:
    
   • To process and fulfill your orders (e.g., scheduling and performing in-account trading sessions, completing SBC services, or providing coaching).
      
   • To communicate important information about your booking—appointment reminders, session confirmations, and follow-up instructions.
      

1. Customer Support & Feedback:
    
   • To respond to your inquiries, troubleshoot issues, and provide technical support.
      
   • To collect feedback and improve our Services based on your experience.
      

1. Marketing & Promotions:
    
   • To send you promotional emails (e.g., newsletters, discount offers). You can opt out at any time via the “unsubscribe” link in our emails.
      
   • To advertise new service offerings or special bundles that may interest you.
      

1. Analytics & Site Improvement:
    
   • To understand how visitors use our Site, which pages perform well, and which features need enhancement.
      
   • To optimize the user experience by testing different layouts, images, or calls to action.
      

1. Fraud Prevention & Security:
    
   • To detect and prevent fraudulent transactions or unauthorized activities.
      
   • To safeguard the integrity of our Services and maintain a secure environment.
      

We use cookies, web beacons, and similar technologies to collect information about your activity on our Site.

• Essential Cookies: Required for basic Site functions (e.g., navigation, secure areas).
   
• Analytics Cookies: Gather aggregate, anonymous data about how visitors use our Site (e.g., Google Analytics).
   
• Marketing Cookies: Help us deliver relevant advertising and measure campaign performance.
   

You can manage or disable cookies via your browser settings. However, disabling essential cookies may impair certain features of our Site.

• Stripe: We use Stripe to process payments. When you enter your payment details on our Site, Stripe securely collects and tokenizes your card information. We do not store your full card data. For details, please refer to Stripe’s Privacy Policy.
   

• Calendly (or Similar): If you book a trading or SBC session, we may enable you to schedule appointments via Calendly. Calendly collects your name and email to set up reminders.
   
• Discord / TeamViewer / Screen-Share Tools: During in-account sessions, we may connect via Discord or a secure remote-access tool. These services handle audio/video streams and do not store your personal data beyond the duration of the session.
   

• Mailchimp (or Similar): We may use an email service provider to send newsletters and promotional messages. Your email address and name are stored within the provider’s secure databases.
   
• Customer Relationship Management (CRM): We may use a CRM platform to track customer interactions, bookings, and support tickets. Only authorized FUT Depot staff can access this information.
   

• Google Analytics / Hotjar (or Similar): We use analytics services to monitor website performance, track visitor behavior, and collect demographic information (in aggregate).
   

• We will never sell, rent, or lease your personal data to third parties for their marketing purposes without your express consent. We may share data with third parties when:
   
  • It is necessary to provide a service you requested (e.g., providing EA account login details to an in-account service provider).
     
  • Required by law (e.g., complying with subpoenas, legal processes).
     
  • It is needed to investigate or prevent fraudulent or illegal activities.
     

We implement reasonable administrative, technical, and physical safeguards to protect your data, including:

• Encryption: Through Secure Sockets Layer (SSL) when data is transmitted from your browser to our servers.
   
• Access Controls: Only authorized employees, contractors, and service providers with a business need can access personal information.
   
• Secure Storage: Payment data is processed and stored by Stripe (PCI-compliant). We store only the minimum data necessary (e.g., last four digits of your card, transaction date).
   

• We retain your contact and transactional information for as long as needed to fulfill legal and business obligations (e.g., tax recordkeeping, customer support inquiries).
   
• If you request account deletion or unsubscribe from marketing communications, we will remove your personal data from our active systems but retain any records necessary for legal compliance (e.g., archived transaction logs).
   

Our Site and Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal data, please contact us at the address below. If we discover that data was collected from a child without parental consent, we will promptly delete that information.

Depending on your location, you may have the following rights regarding your personal data:

1. Access: You can request a copy of the data we hold about you.
    
2. Correction: You can ask us to correct inaccurate or incomplete personal information.
    
3. Deletion: You can request that we delete your personal data (subject to legal exceptions).
    
4. Restriction of Processing: You can ask us to limit how we use your personal data.
    
5. Data Portability: You can request to receive your data in a structured, machine-readable format.
    
6. Opt-Out: You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.
    
7. Do Not Sell My Data: If you are in a jurisdiction where that right applies, you can request to opt out of any hypothetical sale of your data (we do not sell data, but we provide this option for completeness).
    

To exercise any of these rights, please contact us at support@fut-depot.com. We will respond to your request within 30 days, unless an extension is necessary.

FUT Depot is based in the United States. If you access our Site from outside the U.S., please be aware that your data may be transferred to, stored in, and processed in the United States. By using our Site, you consent to the transfer of your information to the U.S., which may have privacy laws that differ from those in your country.

We may update this Privacy Policy to reflect changes in our practices or applicable laws. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we’ll post a prominent notice on the Site or email you (if you’re a registered customer) before the new terms take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

FUT Depot
Email: support@fut-depot.com